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jake51's avatar
jake51
New member | Level 2
1 month ago

The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer

I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?

desktop
Mac
sync

16 Replies

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  • benrocca's avatar
    benrocca
    New member | Level 2
    1 month ago

    hello, i am running into this same isse... did anyone figure a fix out? i can copy file links etc from the dropdown menu in finder but when i go to the files in finder i cant right click/offline them etc

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for that, Jake.

    Can you let me know if you've tried to restart the device or the Dropbox app to see if it helps?

    If you've tried and it didn't help, try to simply reinstall the app, without uninstalling it first and let me know what happens.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the update, Jake!

    And what about the sync status? Is it "up to date"?

  • jake51's avatar
    jake51
    New member | Level 2
    1 month ago

    Hey Hanna, 

    recently updated my system to macOS Tahoe 26.1. Before the update, I was running macOS Sonoma.

    Dropbox version is 238.4.6075

    Thanks,

    Jake

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey jake51, thanks for bringing this to our attention.

    When you say "since the update", can you clarify which update you're referring to?

    What's the syncing status and version of the app? You can see that by hovering over the Dropbox icon in your menu bar.

    Let me know and we'll go from there.

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