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The opening of a file I've been invited to view on Dropbox emailed to me by person in my contacts.
Hi, an acquaintance emailed me a file to view in Dropbox this morning, and I tried signing in from the link in the email, but it suggested I use Outlook, Google or 2 other choices to sign in. I don't like to have to sign in multiple times and it wasn't working, so I went directly to Dropbox.com, signed in, but can't find her file shared early this morning anywhere! I checked the email address it was sent from, and it matches her email in my address book, so I'm assuming it is legitimate. I would also assume any file sent from one Dropbox user to another would be visible under either the Recent or Shared tabs at left on my account home page! Can anyone tell me what I'm missing here? I've spent hour trying to simply view a file on Dropbox sent to my email from a known contact with no success or idea what the problem is! Any help would be greatly appreciated. I don't have a phone# or would have called the sender directly, though I responded requesting she phone me. Until then and even so, I'd like to understand where I've run amuck with this most basic procedure! Apologies if I've accidentaly posted this more than once. I saw no confirmation I succeeded after clicking "Post". New to this, may not have filled out "Subject" or "Location" fields before Posting 1st time, and wanted to be certain it worked and I'd get help! Many Thanks in advance!
2 Replies
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- Megan
Dropbox Staff
Hi marcchabot, welcome to our Community, let's jump into this!
The first thing we need to identify is how the sender, decided to share the content with you. Was it through a shared link, or a shared folder?
The fact that you don't see the content, when trying to access your sharing tab, means that it's most likely not a shared folder.
Can you send me a few screenshots -just make sure none of your personal info is shown there- of the email you received, and the options you mentioned that you see when trying to open it?
Keep me posted, and we'll take it from there!
Hi Megan, Thanks so much for your offering to help, I really appreciate it. I just took 2 screenshots and tried to sign in again using my aol account, and I may have succeeded in opening the file, a tech. medical abstract on the omicron variant! I'm perplexed as there was no explanation regarding what or why it was sent by this person out of the blue. This person has integrity, so I took it seriously since her email was correct. The email itself said "you have a new message from (so & so)". The content of the email was a graphic with text saying (so & so) has invited you to view a file on Dropbox with a blue rectangular lid box saying "View File". I clicked on that and was brought to a black Dropbox sign in secure page where I was given the choice to sign in using Office 365, Outlook, AOL, or Yahoo. I think when I started I tried Outlook, but I had incomplete sign in info for myself. That is when I tried to sign in by going straight to the Dropbox website using a browser. I didn't see any new or recent shared file there, so I was perplexed. Still am! I think I will just run a security scan to be certain, but will let this go. I will just say that in general the near complete lack of intelligible prompts or directions when one is navigating a program, platform, etc. often leaves one dead in the water. I won't bother to send you the screen grabs as I think I've learned by doing! Thank you so much for offering to help, it is the lack of procedural instruction offered which caused me to ask for assistance, I hope I've at least explained my novice level confusion. Perhaps this raises a security issue as well as a need for helpful "in process" prompts as one navigates.....Best to you, Marc
