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andreaeastbourn1's avatar
andreaeastbourn1
New member | Level 1
10 months ago

"There was an issue communicating with your photo library" when uploading photos on iOS

Hi, I have always been able to upload my photos from my iPhone to the Dropbox app. Over the past several months it has been working. I am getting an error message - There was an issue communication with your photo library.  

I have already deleted the app and reinstalled it twice.  I have restarted my phone and turned my wifi on and off. 

 

Any other things I should try?  Thank you!

iOS
Mobile
upload

2 Replies

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  • Cwilly7's avatar
    Cwilly7
    New member | Level 2
    8 months ago

    Check to make sure you’re signed into your iCloud account and have agreed to iCloud latest terms in order to show access. This was at least what helped clear this error for my account

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey andreaeastbourn1, thanks for bringing this to our attention.

    Are you using the Camera Uploads feature to upload your photos or are you manually uploading them?

    Can you send us a screenshot of the error?

    And which Dropbox version and iOS version are you using?

    Thanks in advance!

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