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joshbreindel's avatar
joshbreindel
New member | Level 1
12 months ago
Solved

There's a .canary file causing syncing issues on my Dropbox app.

Hey all!  My local backup software failed out yesterday - it reported that there was a file in use in Dropbox.  I poked around and found that ".canary" in my Dropbox cache was marked with the syncing...
Delete
desktop
sync
  • Rich's avatar
    Rich
    6 months ago
    Johnxi wrote:

    This problem, the canary file and folder can't be backed up because they're not accessible ... Has anyone come up with a simple effective solution to this problem.

    You should be excluding the .dropbox.cache folder from your backups. There's no reason to back up this folder. It's a cache folder and contains no data that would be useful in the event of a restore.

WokeDucks's avatar
WokeDucks
New member | Level 1
11 months ago

Same problem here.
Started after the recent dropbox-update...
When deleted files are replaced automatically...
I cannot trace the origin of the file, but there are mentionings:
C:\Program Files (x86)\Dropbox\Client\217.3.4297\driver_amd64
Annoying that the sync is planned, but keeps waiting/pending for days now...

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey WokeDucks - sorry to hear about this. Can you send us a screenshot of how it looks on your end so that we can have a visual too?

    Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system  tray? 

    • WokeDucks's avatar
      WokeDucks
      New member | Level 1
      11 months ago

      Hi Walter,

      I cannot send an attacment, so See below for the screenshots please.

       

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