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joshbreindel's avatar
joshbreindel
New member | Level 1
12 months ago
Solved

There's a .canary file causing syncing issues on my Dropbox app.

Hey all!  My local backup software failed out yesterday - it reported that there was a file in use in Dropbox.  I poked around and found that ".canary" in my Dropbox cache was marked with the syncing...
Delete
desktop
sync
  • Rich's avatar
    Rich
    6 months ago
    Johnxi wrote:

    This problem, the canary file and folder can't be backed up because they're not accessible ... Has anyone come up with a simple effective solution to this problem.

    You should be excluding the .dropbox.cache folder from your backups. There's no reason to back up this folder. It's a cache folder and contains no data that would be useful in the event of a restore.

WokeDucks's avatar
WokeDucks
New member | Level 1
11 months ago

There was an eeror in the connection and my first reply seemed to be deleted.
I made a second try and only afterwards it appeared that the first one was saved..

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the screenshots WokeDucks  - much appreciated.

    It seems that you're running a beta version of the Dropbox desktop app. Can you check if you get the same results on the latest, stable version from this page as well? 

    Just make sure to toggle off the 'early releases' from your account's settings first. 

    • WokeDucks's avatar
      WokeDucks
      New member | Level 1
      11 months ago

      Hi Walter
      After the installation of the stable version (Standard installer) in systemtray the same features appear: Dropbox 217.3.4297
      2nd trie: I dowloaded the Dropbox 216.4.4420 Offline Installer.x64.exe
      Features in systemtray: Dropbox 216.4.4420
      Unfortunately both installations end with the the same problem...
      Should I uninstall Dropbox first and thén trie the stable version?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Yes, that would be my next suggestion too WokeDucks 

        Let us know how it goes!

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