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joshbreindel's avatar
joshbreindel
New member | Level 1
12 months ago
Solved

There's a .canary file causing syncing issues on my Dropbox app.

Hey all!  My local backup software failed out yesterday - it reported that there was a file in use in Dropbox.  I poked around and found that ".canary" in my Dropbox cache was marked with the syncing...
Delete
desktop
sync
  • Rich's avatar
    Rich
    6 months ago
    Johnxi wrote:

    This problem, the canary file and folder can't be backed up because they're not accessible ... Has anyone come up with a simple effective solution to this problem.

    You should be excluding the .dropbox.cache folder from your backups. There's no reason to back up this folder. It's a cache folder and contains no data that would be useful in the event of a restore.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Yes, that would be my next suggestion too WokeDucks 

Let us know how it goes!

WokeDucks's avatar
WokeDucks
New member | Level 1
11 months ago

Hi Walter,
Uninstall completed with Revo-Uninstaller.
Re-install completed with Dropbox 216.4.4420.

Still the same problem.
Status says: Sync planned (and that does not change)

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