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Forum Discussion
Nolan D
3 years agoExplorer | Level 3
"This Folder is empty" when i want to save something on my Desktop
Hello everyone,
I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files.
I'm on a Mac, and I started ...
Nolan D
3 years agoExplorer | Level 3
Hello,
You told me that currently, the computer backup feature can be used for specific computer folders (Desktop/Downloads/Documents), and not just for their subfolders.
But the first time i used Dropbox Backup, i used it on a subfolder of my desktop (and not for my entire desktop folder), and it worked perfectly for few days.
It changed when i wanted to add another subfolder (but a subfolder of my document folder this time), and from this moment, the dropbox software is telling me that my desktop is empty.
To answer your first question, no i tried to backup a subfolder in my documents folder
And i don't understand, if the the computer backup feature can be used for specific computer folders (Desktop/Downloads/Documents), and not just for their subfolders. (as you said), why i can go on my document / download / documents folder to select subfolders ? If the computer backup feature was only available for folders like Desktop/Downloads/Documents, I shouldn't be able to view and select subfolders right?
Megan
Dropbox Community Moderator
3 years agoHi Nolan D, thanks for sharing additional info with us!
As Nancy mentioned, the way our Backup feature works is that you'd need to choose your entire Desktop for instance, and then you can also choose specific subfolders and paths from there.
Would you mind sharing some screenshots from the errors you mentioned, in order for us to have a visual too?
- Nolan D3 years agoExplorer | Level 3
Hey Megan,
Yeah that's what i did, the files that i selected were subfolders of my desktop.
I want to send you pictures but they are too big, can i send you via Wetransfer or something like that?
- Megan3 years ago
Dropbox Community Moderator
Hi Nolan D, I'm afraid not.
You'd need to attach them here, using the camera-like icon. Can you try to resize them online, and try again?
- Nolan D3 years agoExplorer | Level 3
Yeah i know how to add them here, but every picture is too big for your website ... i'll try to compress them online
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