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none22's avatar
none22
Helpful | Level 7
2 years ago

time left in sync gone again

I know there is an older (2019) post about this, but the time left to sync seems to have disappeared again. any idea why this has disappeared again. Now when I hover over the icon, it just shows 'updating' and no info about time left. As the 2019 messages indicated, this was helpful and it would be great to have it back.

desktop
sync

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there none22 & Korrofilms - sorry to hear you're still having issues with this.

     

    Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray at the moment?

     

    Did you reboot your computer since you first noticed this by the way? 

  • Korrofilms's avatar
    Korrofilms
    Helpful | Level 6
    2 years ago

    macOS Sonoma 14.4.1
    Dropbox version 197.4.7629

    Yes, system rebooted. Everything else normal.

  • none22's avatar
    none22
    Helpful | Level 7
    2 years ago

    already gave you that info and yes the computer has been rebooted. a previous message indicated you all were aware of a problem and were working on it. so continuing to ask for the same information from users is not getting at the real problem.

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