Forum Discussion

VV4's avatar
VV4
Explorer | Level 4
6 years ago

Unable to attach a dropbox file to outlook for ios on my iPad Pro

Hi, I have ios 13..3.1 (latest) on my iPad Pro.  I have the most updated Outlook for Ios on my iPad.  While composing an email in Outlook for ios, I am unable to attach a file from dropBox, even th...
Mobile
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey VV4, thanks for checking in with us. Let's see what we can find. 

Out of curiosity, have you tried connecting your mobile device to a different WiFi network? 

Do you get the same experience if you attach a file from a different location outside the Dropbox mobile app?

Keep me posted!

  • VV4's avatar
    VV4
    Explorer | Level 4
    6 years ago

    Lusil:

     

    than ks for your response.  The experience is the same in multiplte wifi networks--unable to attach.  

  • VV4's avatar
    VV4
    Explorer | Level 4
    6 years ago

    Answering the second part of your question, this problem exists only when I try to attach a dropbox file.  Other file locations work fine.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for getting back to me, VV4. 

      Could you also try the following and see if they do the trick?

      • Clear your Dropbox mobile app's cache.
      • Toggle the option to have Dropbox as a location on your Files app off and on again. 

      Give them a try and let me know how you get on. Cheers!

      • VV4's avatar
        VV4
        Explorer | Level 4
        6 years ago

        I tried both the steps you indicated, but problem still persists.  I also noticeed that I am unable to save any files to dropBox either.  The save button is greyed out.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!