Forum Discussion

VV4's avatar
VV4
Explorer | Level 4
6 years ago

Unable to attach a dropbox file to outlook for ios on my iPad Pro

Hi, I have ios 13..3.1 (latest) on my iPad Pro.  I have the most updated Outlook for Ios on my iPad.  While composing an email in Outlook for ios, I am unable to attach a file from dropBox, even th...
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VV4's avatar
VV4
Explorer | Level 4
6 years ago

Thanks, Lusil!

 

I tried steps 1,2 and 3 in that order.  No solution.  Unable to attach a copy from DropBox nor am I able to save a file (grayed) to DropBox. I also tried turning Off and On again in Files app for DropBox.

Problem still remains!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey VV4, thanks for trying out those steps!

Can you let us know if you're able to export the file from Dropbox to the Outlook app? You can check the exact steps to do this from here.

Also, have you perhaps set up a passcode for the Dropbox mobile app? 

Let me know!

  • VV4's avatar
    VV4
    Explorer | Level 4
    6 years ago

    Daphne:

    I am always able to export a file from DropBox to Outlook on my iPad Pro.  However, when I try to attach a file from DropBox in my Outlook email, I am unable to do so.  I should be able to attach multiple files from DropBox on my Outlook email.  

    I have setup passcode on my DropBox account, but Files app does not like DropBox when passcode is enabled.  I get a reqiust from Files ap to disable DropBox app.

    Bottomline, there is a problem connecting Outlook on IOS to DropBox for file attachments.  None of what has been suggested so far has helped Solve tghis problem.  I appreciate your continued efforts to address this problem.  

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for checking on that VV4!

    I've sent you a message to the email linked with your profile here, so that we can have a better look into this via our Support channel.

    If you'd like to, please check your inbox for my email and we can take it from there.

    Cheers!

  • Dtk77's avatar
    Dtk77
    New member | Level 2
    6 years ago

    I had this problem for a very long time and finally solved it. I opened the Outlook app, then Settings, then selected my Dropbox account, then deleted it. I closed the app, reopened and went back to Settings and selected Add Storage Account and added Dropbox back in. Resolved the problem...

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