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Fish_114514's avatar
Fish_114514
Explorer | Level 3
3 years ago

Unable to download files from shared link; always shows "incorrect email or password"

Hi Friend. My client share a link and I want to download the shared files. But after I enter the password on the download file page, it always shows that the password is wrong. Even if I confirm th...
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Fish_114514's avatar
Fish_114514
Explorer | Level 3
3 years ago

Hi Hannah

 

When I click "save files" or "download all", or try to download a single file, it prompts to sign in.

 

It can't be downloaded directly.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

That's quite strange, as you don't have to have a Dropbox account to just download the files.

 

Would you mind opening the Transfer link from a different browser or a private browsing window, and clicking on "download all", to see if you get a different behavior?

  • Fish_114514's avatar
    Fish_114514
    Explorer | Level 3
    3 years ago

    Hi Hannah

     

    There's no difference. I'm afraid it's a scam link.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for checking, Fish_114514.

       

      From your screenshot it does look like the Dropbox Transfer page, but of course I can't be sure just by a screenshot.

       

      I would suggest reaching out to the person that sent this link, so you can ask them to either share another Transfer link again, or perhaps a view-only shared link, which would also work.

      • Fish_114514's avatar
        Fish_114514
        Explorer | Level 3
        3 years ago

        OK. Thank you, Hannah. I'll try

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