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Fish_114514's avatar
Fish_114514
Explorer | Level 3
3 years ago

Unable to download files from shared link; always shows "incorrect email or password"

Hi Friend. My client share a link and I want to download the shared files. But after I enter the password on the download file page, it always shows that the password is wrong. Even if I confirm th...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for checking, Fish_114514.

 

From your screenshot it does look like the Dropbox Transfer page, but of course I can't be sure just by a screenshot.

 

I would suggest reaching out to the person that sent this link, so you can ask them to either share another Transfer link again, or perhaps a view-only shared link, which would also work.

Fish_114514's avatar
Fish_114514
Explorer | Level 3
3 years ago

OK. Thank you, Hannah. I'll try

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