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VeronicaE's avatar
VeronicaE
Explorer | Level 3
4 years ago

Unable to generate link

For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Audio, photos, text docs, it doesn’t matter. Everything I’m trying to share has been created by me so I know it’s not copyright-related. I’ve tried clearing caches, reuploading files, using the iOS app and using the desktop site across multiple devices and none have worked.
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16 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    VeronicaE wrote:
    For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file.

    Your ability to share may have been disabled by Dropbox. You'll need to contact Support.

  • VeronicaE's avatar
    VeronicaE
    Explorer | Level 3
    4 years ago

    When I attempt to contact support I'm directed to the chat bot and the forum and told that since I'm not a paid user that's the only help offered. Is there no way to have this addressed without paying for a subscription? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi VeronicaE, I hope you’re doing well!

     

    From what you’ve described, it sounds like your Dropbox account’s links have been banned, like Rich suggested, as well. 

     

    If you want, I can open a support ticket for you, so that we can take a closer look. 

     

    Let me know if you’d like that.

  • VeronicaE's avatar
    VeronicaE
    Explorer | Level 3
    4 years ago
    Hi, I’d love if you could do that for me, thanks!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi VeronicaE, I've sent you an email, please could you reply to the email when you get a chance!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks, I've replied to your message and forwarded it to a specialist team to assist further.

  • MarkBakalor's avatar
    MarkBakalor
    New member | Level 2
    3 years ago
    Add me to the list of users to generate links to share files. I’m a business user and have not experienced this issue before this week. It’s maddening. Please help!
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MarkBakalor, don't worry, I am here to help! 

     

    I just sent you an email, in order for us to have a closer look into this.

     

    Respond back to me, and we'll take it from there. Thank you! 

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