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hunterm's avatar
hunterm
Explorer | Level 4
4 years ago

Unable to open "Online Only" files without setting them to "Local" first

A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unab...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey hunterm, welcome to our Community! 

Does this happen with a specific file type or with all of them? 

Also, does the user get any error messages when trying to double-click on online-only files, and if so, what is the message? 

Keep me posted, and we'll take it from there!
TracerW's avatar
TracerW
Explorer | Level 3
4 years ago

I have this same problem, having just moved to Windows 11. The Dropbox app does not show any files or directories. It always worked perfectly on W10, and also on my iPad. (I can access all the files etc from W11 by going to the Dropbox.com website). 

  • hunterm's avatar
    hunterm
    Explorer | Level 4
    4 years ago

    I'm not sure what you mean, the files and folders are showing fine in my scenario. The user I described is also not on W11. You may need to check the "selective syncing" option in the dropbox preferences and select all files.

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