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NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

Unable to save new Excel files (Excel 2021), Windows 11

This occurred once before, but then corrected.  However, today, I am unable to save newly  created Excel 2021 files to Dropbox.  I think they are saved, but when I go back to the folder, they are not...
desktop
Error Messages
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NermineS, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the exact error message you receive?

 

Are you manually saving the files in the Dropbox folder via the app, or are you moving the files into the Dropbox folder?

 

This will help me to assist further!

NermineS's avatar
NermineS
Explorer | Level 3
3 years ago

I am manually trying to save the new Excel file.  (i.e., Save As)

 

I do not have a screenshot.   The next time it happens I will try to capture it.  I attempted to recreate it today, and the new file saved without any problem.  

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, please let me know when you experience this behavior again.

    • NermineS's avatar
      NermineS
      Explorer | Level 3
      3 years ago

      It just happened again.  Here is the screenshot of the message. In the past, the message appeared intermittently.  Sometimes the file failed to save and I would get no message.  Other times I got the message.  

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey NermineS, sorry to jump in here, but could you run a little test for me?

         

        Can you try pausing syncing (or quitting the Dropbox desktop app whatsoever) and let us know if you still get the same error? 

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