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Forum Discussion
Unable to save new Excel files (Excel 2021), Windows 11
This occurred once before, but then corrected. However, today, I am unable to save newly created Excel 2021 files to Dropbox. I think they are saved, but when I go back to the folder, they are not...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey NermineS, sorry to jump in here, but could you run a little test for me?
Can you try pausing syncing (or quitting the Dropbox desktop app whatsoever) and let us know if you still get the same error?
Walter,
I quit Dropbox and successfully saved a new Excel file. No error messages. When I restarted Dropbox, the file uploaded.
I haven't had the "save as" issue with any other file type. Word documents, PDFs, etc. Only Excel.
- Walter
And does it affect a specific file of yours or all of your Excel files NermineS?
Did you try pausing syncing when doing this as I previously suggested by the way?
I did. I quit Dropbox and the new file successfully saved. When I restarted Dropbox it uploaded and synced correctly.
- Nancy
Hi NermineS! Hope you don’t mind if I jump in, too.
It may sound trivial, but are all these Excel files you’re unable to access properly saved within the same folder on your Dropbox account? Is there any chance that the filepath contains more than 218 characters, as also suggested by the error you uploaded previously?
Can you please try to create and save your Excel files within the root Dropbox folder, and let me know if the same error occurs once more?
It only happens with new Excel files. My "Save As" file names aren't long and don't contain problem characters.
If I open an existing Excel file within Dropbox, edit it and save it, the changes are successfully saved.
Yes, I have paused syncing as suggested. I have quit Dropbox. The new Excel files will correctly save.
