Forum Discussion

rebeccaspennato's avatar
rebeccaspennato
Explorer | Level 3
3 years ago

Unable to scan documents due to error

I’m having trouble scanning documents and opening them. It is giving me a message saying that they can’t open.
Error Messages
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rebeccaspennato, welcome to the forum. 

 

Can you upload a screenshot of the error you’re receiving exactly? 

 

Do you see this right after you’ve saved your scanned file to your Dropbox account, and tapped on it to open it?

 

Let me know, and we’ll have a look together.

  • rebeccaspennato's avatar
    rebeccaspennato
    Explorer | Level 3
    3 years ago
    The message says “ No Preview Available” that I need to open it on my computer but when I do that it says the same thing. Also, it is after I have downloaded the document that if I go into opening it it then gives me message above.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you let me know what’s the file extension of the file you’re previewing? Also, how are you downloading it to your computer afterwards?

       

      Is this happening with any file you're scanning?

        

      Please make sure to send me a screenshot of the error as well, to have a visual. You can click on the small camera icon above your message box to attach it in this thread.

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