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Filmmaker26's avatar
Filmmaker26
New member | Level 2
6 years ago
Solved

Unable to upload .mov videos

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
Dropbox Pro
Error Messages
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  • ErikLewis's avatar
    ErikLewis
    6 years ago

    I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi TGNY, I'm sorry to hear about this.

 

Are you uploading the files directly to the Dropbox site, or via the mobile app? What steps have you tried so far?

TGNY's avatar
TGNY
Explorer | Level 3
6 years ago

I have tried both the web-based browser and the desktop app. I have not tried mobile as the video is on my laptop

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    What error are you getting in the desktop app when you hover over the Dropbox icon in the system tray/menu bar?

     

    Have you allowed time for the video to upload, since it does depend on your bandwidth in the app, and the speed from the ISP?

  • TGNY's avatar
    TGNY
    Explorer | Level 3
    6 years ago

    I am in the process of uploading again, it shows varying speeds from 80-180kbps. I did a speed check on the upload speed and it is 1.25mbps at my hotel room. It's been uploading for 25 min now.

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