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Filmmaker26's avatar
Filmmaker26
New member | Level 2
6 years ago
Solved

Unable to upload .mov videos

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
Dropbox Pro
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  • ErikLewis's avatar
    ErikLewis
    6 years ago

    I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

TGNY's avatar
TGNY
Explorer | Level 3
6 years ago

I am having the exact same problem with an Mp4 file of about 650mb, I have plenty of storage space. I uploaded similar files a few months ago, though they were about 200mb.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

If you're referring to 1.25mbps for the upload speed, then it should approximate to 156.25 KB/s.

 

Assuming there isn't an increase or decrease in speed, then for a 650 MB file, it should take 69.33 minutes to upload.

  • TGNY's avatar
    TGNY
    Explorer | Level 3
    6 years ago
    Hi Jay, It did finally upload, thank you for your help.
  • M_J_P's avatar
    M_J_P
    Explorer | Level 3
    6 years ago

    Hi,

     

    Since March we have had issues with uploading files.

    .mov, .zip, etc...

     

    Error upload, just at the end.

    so after 1-6 hours, uploading 13-50 GB, error.

    after 3-4 tries, it usually works.

     

    Using Mac OS High Sierra and Mojave (file System is APS).

    Same issues when using external HFS+ drives.

    Error while using Firefox and Chrome, and the DropBox desktop.

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