Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Annie P's avatar
Annie P
Helpful | Level 5
2 years ago
Solved

Upload button does not work (Web).

Upload button does not react after clicking on it. Could you help please?
sync
upload
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    A fix has been implemented. If you're still experiencing an inability to upload, reply here and I'll pass that info on.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Annie P, I hope you're doing well! 

 

It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

Those are the first steps in troubleshooting any possible browser issue.

 

Let me know of any updates! 

Annie P's avatar
Annie P
Helpful | Level 5
2 years ago

Thank you Megan for replying. I try to use a different browser like Edge, the file selection window shows 2mins later after clicking on the button.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Annie P - sorry to jump in here, but does this persists on an incognito window or a browser with no extensions or plugins running as well?

     

    Did you reboot your computer since you first noticed this by the way?If you have any antivirus or firewall running, you can also temporarily disable them. 

     

    Keep us posted anyhow!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!