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Josephine9's avatar
Josephine9
Explorer | Level 3
3 years ago

Upload failed when trying to upload the contents of the StyleNote Pro app.

I've been using Dropbox for years on my android phone - successfully uploading the contents of the StyleNote Pro app. It no longer works. I get the following message: "Upload failed: [DbxException]...
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Josephine9's avatar
Josephine9
Explorer | Level 3
3 years ago
Hi Megan
Thanks for your message!
I've always uploaded directly to Dropbox from the StyleNote Pro app. There is a vertical ellipsis in the top right hand corner of the app. The first option is 'Sync notes & settings with Dropbox'. When you tap that option, there are 3 further options: 'Logout', 'Download from Dropbox', 'Upload to Dropbox'. Now, when I choose the third option, the 'Upload failed...' message displays for about 3 seconds.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Josephine9, sorry to jump in here!

 

Have you tried uninstalling/reinstalling both Dropbox and StyleNote Pro, to see if that helps at all?

  • Josephine9's avatar
    Josephine9
    Explorer | Level 3
    3 years ago
    Hi Hannah

    Thanks for your suggestions. I have uninstalled and reinstalled Dropbox on my phone. However, the upload still fails.

    I haven't uninstalled/reinstalled the StyleNote Pro app on my phone as I'm not sure what would happen to all my data. I have 9 notebooks, most with multiple notes. Perhaps you could advise me?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Josephine9! Hope it’s OK to jump in. 

       

      Since StyleNote Pro is a different app, we can’t really provide support for it, I’m afraid. 

       

      Is it possible to reach out to their support team perhaps, so that they can further assist and make sure your data is safe?

      • Josephine9's avatar
        Josephine9
        Explorer | Level 3
        3 years ago

        Thanks for your message Nancy.

         

        Unfortunately, when I tried to email the developer of StyleNote Pro, the address they supplied "couldn't be found". Also, their Forum is currently offline, and has been offline for some time. I can't think of any other options!

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