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Forum Discussion

TMC1956's avatar
TMC1956
Explorer | Level 3
2 years ago

Upload of documents containing live links

I have been told that live links in documents have gone dead after being uploaded.  Is that accurate for Dropbox uploads?  Is there a way to upload documents containing links and keep them live?

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi TMC1956, thanks for bringing this to our attention.

     

    Could you clarify what you mean by live links? 

     

    Are these Dropbox shared links to other files?

     

    Any other info or screenshots would be helpful!

  • TMC1956's avatar
    TMC1956
    Explorer | Level 3
    2 years ago

    Yes, they are links that when clicked open other files.  Here is the screenshot:

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do those links point to other files on a Dropbox account, another website entirely, or something else?

  • aoife_foroige's avatar
    aoife_foroige
    New member | Level 2
    2 years ago

    I have the same problem - I work for a charity and create training materials for staff and volunteers. Links in the document to external websites, youtube videos etc do not work - are not clickable. Is there some way to rectify this?

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Youve not said where they are not clickable - as that isnt a Dropbox issue. 

     

    Dropbox just make the links - it doesnt add it or make it usable in Word or Outlook etc. 

  • aoife_foroige's avatar
    aoife_foroige
    New member | Level 2
    2 years ago

    Before I upload the doc to dropbox, I can follow or click on external links to websites/videos in the document. When it is in dropbox, I can share the document but those external links no longer work

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey aoife_foroige, let's see what we can find together! 

     

    Does this happen with all of your shared links, or specific ones? 

     

    Would you be able to send me a couple of screenshots, in order for me to have a visual too? 

     

    Keep me posted! 

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