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tntgalx10's avatar
tntgalx10
Explorer | Level 3
3 years ago

Uploading folders with subfolders, no option to see WHAT files "could not upload"

I'm getting extremely frustrated with Dropbox!! I'm using new Macbook Pro (but also have access to Windows 11 machine... same bad results). I've tried both the Dropbox app (putting folder in it, to u...
desktop
Error Messages
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tntgalx10 , thanks for bringing this to our attention.

 

Have you checked the sync issues option in the Dropbox desktop application?

 

Do any of the files have invalid characters in the file or folder name? 

 

In the Dropbox folder, do the files have green icons, or any other icons?

 

This will help me to assist further!

  • NBotanicGarden's avatar
    NBotanicGarden
    New member | Level 2
    3 years ago

    I'm having the same issue and under a deadline . . . never had this issue before and it's very frustrating! 

  • tntgalx10's avatar
    tntgalx10
    Explorer | Level 3
    3 years ago

    1) No green icons, the files are set for "online only" (I copied, not cut, the folder and pasted it into Dropbox). So all of the files/folder that WERE uploaded successfully, they have the "online only" icon (grey outline cloud with arrow inside of it), but that is useless info as it does not speak to any of the files that were NOT successful uploading.

    2) There are no "sync issues" in Dropbox app besides the mystery files Dropbox says "can't upload" (again - doesn't tell me WHAT files or folders!!)

    2) I used dropbox app, as well as attempted to upload via website (please see my original question above, all details there)

    3) When you say "do any of my files/folders have invalid characters." This is unacceptable solution?! I would have to do perform 1 search at a time (one search each, for each and every "invalid character" deemed invalid by Dropbox, and SEVERAL times at that because of Dropbox's limitation of how many files/folders can be uploaded at once!

     

     

     

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