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Forum Discussion
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
I am using the actual Dropbox app. I have twice now removed the app and reinstalled. The issue doesn’t happen every time I use it. It works fine about 90% of the time.
- Walter
Dropbox Community Moderator
Hey emsilver523, sorry to jump in, but have you ever tried clearing the app's cache when you notice this?
If this comes up again, please send us a screenshot of the page you get stuck on, and we'll take it from there.
Thanks!
I have tried clearing the cache in the setting and that doesn't change anything. Here is what it does. It just sits there loading forever. you can just see the bottom one called rest not doing anything.
It is becoming more and more frequent. i was just loading several documents. The first 5 worked and the 6th one got stuck and now I cannot load anymore.
