Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

v172.4.7555 stuck syncing (MacOS)

Hi,   Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Graeme T.1, thanks for bringing this to our attention.

 

Can you please give us the current syncing status of the app, as shown when you hover your mouse over the Dropbox icon?

 

When you say that a full restart fixes the issue, do you mean a restart of your computer or of the Dropbox app?

 

And if you right-click your files and choose "make available offline", do they sync?

 

Keep me posted.

  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Hovering over the icon just gives the hover text "Syncing...", with nothing happening.

     

    Clicking to make it available offline brings up an empty circle (as per the usual sync progress), but nothing downloads.

     

    When I said that a restart fixes it, it's not a quit and restart Dropbox that I do, it's a restart of the Mac, which seems to clear some sort of cache (I'm not sure), and it syncs immediately.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Graeme T.1, could you try clearing the cache folder on your machine to see if this helps?

      • Graeme T.1's avatar
        Graeme T.1
        Collaborator | Level 9
        3 years ago

        Hi Jay , it's the new version of the app which doesn't have a .dropbox.cache folder to clear as it uses the new File Provider API in MacOS.

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