Forum Discussion

Graeme T.1's avatar
Graeme T.1
Collaborator | Level 9
3 years ago

v172.4.7555 stuck syncing (MacOS)

Hi,

 

Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference to the behaviour, only a full restart.

 

I know files have been added and they are on smart-sync because of the cloud icon, but clicking on the icon doesn't download the files.

 

desktop
Mac
sync

14 Replies

Show More
  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Hi,

     

    The ticket ID is 22133368, which was unresolved as a problem, though the ticket was closed for inactivity, and there was a chat which I opened (ID 22211216), which didn't resolve the issue either.

     

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Graeme T.1, I had a look into our system and I can see both of these tickets have been closed due to inactivity. 

     

    Do you mind if I log a new one for you, and forward it to our advanced team? They can continue where you previously left off, this way.

  • Graeme T.1's avatar
    Graeme T.1
    Collaborator | Level 9
    3 years ago

    Nancy Feel free to do so, as long as it is made clear that it is the latest version (v183.4.7058) of the client that continues to have the issue.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!