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Charlot_2's avatar
Charlot_2
Explorer | Level 3
2 years ago

Ventura - Uploads via Safari stalled

I access my Dropbox files via Safari (Mac), not via the Desktop App.  When I was running Mojave I could upload 40 GB .zip files with no problem.  Since updating from Mojave to Ventura the upload of even a 10 GB .zip stalls out with this message:

 

  "You seem to be having internet issues. Hang tight and we'll resume your upload once you reconnect."

 

I've run Speedtest on my Internet connection both immediately before and after the attempted upload and get speeds of 54 Mbps so that error message is bogus.

 

What's the solution?

 

Error Messages
sync
upload
Web

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Charlot_2, sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache or even try another browser with no extensions or plugins running and let us know if you notice any difference?

     

    Thanks so much!

    • Charlot_2's avatar
      Charlot_2
      Explorer | Level 3
      2 years ago

      Walter,

       

       I removed cookies, cleared the history, and had Safari as the only app loaded.  Same result - it stalls after sending 17 mb or 52 mb of a 17 GB file.

       

       I tried with Firefox under same conditions and it didn't even begin the upload.

       

      Thanks for any help,

         - Charlot

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you reboot your computer and router and me know if this persists Charlot_2?

         

        If it does, I'd appreciate a screenshot of any error you might be getting too. 

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