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Alain Church's avatar
Alain Church
Collaborator | Level 8
2 months ago

W11 Dropbox sees My Nikons & USB once connected. Not Neo storage that's perfectly usable in Explorer

Application Affected
(Dropbox not uploading video)
Device
(Laptop_PC )
Operating System/Browser (if using the web)
(Windows 11.)
Dropbox App Version (if using the app)
(Last version) >> full Customer 2Tb

Question or Issue

Explorer sees all removable storage, also the Neo as G: once connected

Dropbox ignores only the NEO and its storage under G:

( no reason given )


What should I do to sync Neo's video with the other image media?

Auto-play is set to ask and sync via Dropbox

desktop
sync

14 Replies

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  • Alain Church's avatar
    Alain Church
    Collaborator | Level 8
    2 months ago

    The only "workable" solution I've found, so far:

    Laptop_PC >> W11 Explorer 
    * Connect Dji Neo T
     * G: appears in navigation pane
    * Open G: 
    * Enter DJI Folder
    * Enter DISM Folder

    > Select new Videos

    Drag and paste into
    ://Dropbox/Camera Upload/DJI

    >That done, Dropbox makes them available to all the other devices

    🤷

  • Alain Church's avatar
    Alain Church
    Collaborator | Level 8
    2 months ago

    No explanation .. but it happened only once ... and didnt sync anything

    Now there are >Two< DJI NEO connected ... visible as:  G:  H:
    but still no sync from them

    Nikon Z camera sync correctly ... Visible as: Z 30 - Z f

     Any news from  your Devs ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the information. At this point in order for us to look into it further, could you try contacting the support team directly? 

    They should be able to provide some device-specific troubleshooting.

  • Alain Church's avatar
    Alain Church
    Collaborator | Level 8
    24 days ago

    Support team are unsupportable:

    They love so much standard answers, last time it took 89days to give me a simple solution to my big issue. A solution available from day one!!!
    >>> Today I'm back as in July 2025... an update broke the Dropbox setting.
    I had to uninstall to avoid garbage or losing files.

    Back to the previous issue.

    Now I have an RC2 device with a lot of folders/directories.
    Some are recognized but only partially synced.

    a) I need the .srt files with the mp4. Is there a way to tell Dropbox these are video/audio files ?
    b) I have mp4 files in a different RC2 directory that Dropbox doesn't find automatically. 

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