Forum Discussion

Aadne's avatar
Aadne
Explorer | Level 3
2 years ago

Way to located the sync problem, since my Mac device is stuck syncing?

Hey!! I upload plenty of Logic Pro X (music production) projects to my dropbox (over 1 TB now) via dropbox sync backup through a physical external harddisk. I recieved som sync issues regarding t...
desktop
Error Messages
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Aadne - sorry to hear about your syncing issue.

 

Have you tried locating the files on the website and rename them to see if that helps improve matters at all?

 

You can give this a try when you get the chance and let us know of any updates!

  • Aadne's avatar
    Aadne
    Explorer | Level 3
    2 years ago

    I can't locate them on the website because they won't upload until I change the file name. (They are not there)

    And because it’s impossible find the files locally I'm quite lost.

     

    Is it supposed to stop all upload when it encounters an issue? why can't the rest of my harddisk get uploaded just because one/some file(s) have issues?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Aadne, I see, thanks for letting me know!

       

      Have you tried searching for the file names in your Finder?

       

      Also, can you clarify the exact OS, along with the app's syncing status and Dropbox version, in order for me to have a clear picture, please? 

      • Aadne's avatar
        Aadne
        Explorer | Level 3
        2 years ago

        Hey Megan! I FINALLY got the rest of the files to upload after some clever thinking -> I found the latest item uploaded to dropbox, checked the date and did some advanced finder searches to find all the projects uploaded that day on my harddisk. Deleting one by one until the problem was solved!

         

        BUT - Dropbox still tells me there's a problem. I got my files up and running so I'm happy, but maybe we could solve this aswell.

         

        My OS is Sonoma 14.1

        Dropbox v192.4.4605

        "Could not synchronize files" in Norwegian

         

        "145 problems"

         

        All of the 145 problems are related to ".pst" files including backslash.

        the reason I can't just search in finder for the files is because these small files inside Logic projects don't come up when I search for them (it’s presets for an effect plugin on one of the many tracks inside a project if that tells you anything). I need to go deep inside the project folder to actually be able to search for the files. And doing that one-by-one is a time consuming task.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!