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MerlinAwards's avatar
MerlinAwards
New member | Level 2
8 months ago
Solved

"We’ve interrupted your sharing activity" error - what can I do?

Hi,

My sharing has been suspended but I'm not clear why? Read the help center article but I'm still no wiser on what action I need to take to get it back... Any advice would be gratefully received!

This is the message I receive:

We’ve interrupted your sharing activity. For details or to contact support, read our help center article...

Thanks

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  • RiccardoR's avatar
    RiccardoR
    New member | Level 2
    8 months ago

    I've got the same issue here. I'm on a mac, using Dropbox since YEARS, never such an error. Basic plan.

    Lately I'm using it only to store my screenshots. I'm not sharing them with anyone, so I don't think is a bandwidth problem. I Didn't change anything in my routine (neither reinstalled/added softwares on the computer).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey MerlinAwards, can we send you an email, so we can check out your issue internally?

  • MerlinAwards's avatar
    MerlinAwards
    New member | Level 2
    8 months ago

    Hi Mark,

    Thanks for your speedy reply.  Yes - this is the first time it has happened (had an account for about 5 years). I have left it for over a week in the hope it would sort itself out but nothing has happened. Not sure how to contact support - I seem to get in a loop that sends me back to the article each time! Any advice on how to get in touch with them???

    Thanks

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago
    MerlinAwards wrote:

    We’ve interrupted your sharing activity. For details or to contact support, read our help center article...

    Is this the first time its happened? If so its possible that its due to using up too much bandwidth and so you need to just ride it out. It'll usually clear within 24 hours. 

    If it lasts beyond that you need to contact support as it could be a false positive flag for Malware. 

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