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Rustle's avatar
Rustle
Helpful | Level 5
10 months ago
Solved

We can no longer add comments on Dropbox Paper, why?

Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible ...
Dropbox Paper
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  • Jay's avatar
    Jay
    10 months ago

    We're unable to view external links for images, could you copy and paste the image in your next reply?

     

    Are you certain that the option for commenting hasn't been disabled for the team using these steps?

Rustle's avatar
Rustle
Helpful | Level 5
10 months ago

screenshot

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

We're unable to view external links for images, could you copy and paste the image in your next reply?

 

Are you certain that the option for commenting hasn't been disabled for the team using these steps?

  • Rustle's avatar
    Rustle
    Helpful | Level 5
    10 months ago

    Hi Jay, thanks. Yes it had been turned off but I'm the only admin & I didn't do it!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      No worries, I'm glad to hear you were able to resolve this matter.

       

      It shouldn't be possible to enable this setting without having access to the admin console.

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hi there Rustle,

        

      I’m thrilled to see that your comments are up and running again on Paper. 😁 My name is Theresa, and I'm a Community Manager here at Dropbox. I'm really curious about how you and your collaborators use comments within Paper. If you're open to sharing your experiences, I’d love to hear your insights! Your feedback could help us provide you with productivity tips or share valuable information with the Paper team 🙌

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