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kla's avatar
kla
New member | Level 2
9 years ago

"We were unable to complete your request"

A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out...
dropbox business
Error Messages
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Shared Folders
inscape's avatar
inscape
New member | Level 2
8 years ago

I am having this exact same problem. A business account is trying to share with my personal account, exact same error message. The reply suggested here doesn't help because I know the folders are not that big. Anyone find a solution to this problem?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi there inscape!
 
Have you given another browser as shot? Also, using incognito and ensuring that you’re not running any browser extensions may also just do the trick.  
 
If you’re still experiencing some trouble with this, can you please send us a screenshot (omitting any personal info) so as to have a better understanding of what you’re seeing?
 
Thanks in advance! :upside_down:
  • KBrooks's avatar
    KBrooks
    New member | Level 2
    7 years ago

    Hi, I'm trying to remove access to certain sub folders for some users, and each time it comes up with this error message. I've now tried Safari and Chrome - not working. Please let me know how to resolve. Thanks. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi there KBrooks, 

      Thanks for trying out some initial troubleshooting - awesome work!

      The next step I'd suggest taking is to clear the cache and ensure that you're not running any third party browser extensions. 

      Let me know if this helps!

      • muliar's avatar
        muliar
        New member | Level 2
        3 years ago

        Same for me in Firefox.


        Same for me.
        But browser's console shows correct error. Why would not you show actual reason instead of obscure "We were unable to complete your request"

         

         

         

        HRPOST
https://www.dropbox.com/2/sharing/alpha/share_folder
[HTTP/2 409  647ms]

Uncaught (in promise) 
Object { message: "You don’t have permission to perform this action.", raw: {…}, summary: "no_permission/...", error: {…}, headers: {…} }

​

         


        However I am able to just copy contents to my dropbox.

        This is definitely a bug.

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