Forum Discussion

NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
2 years ago

Website keeps pausing my upload

I just signed up on Dropbox with a basic free plan.  I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload.  It tells me to check my Internet connection, but there is nothing wrong w...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NorthernHarrier, sorry to hear about this.

 

Have you tried a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • NorthernHarrier's avatar
    NorthernHarrier
    Explorer | Level 4
    2 years ago

    @Hannah, thanks very much for your attention to my issue and for your suggestions.  I just tried a private browsing window on Edge, the original browser I tried, and I found the same result.  I then tried Chrome, and the same result occurred - very slow upload speed, then the inevitable pause and suggestion that I check my internet connection, which is fine.  I am now at a loss for any ideas as to how to use Dropbox.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for trying, NorthernHarrier.

       

      Is it possible to try from a different network/connection, to see if you get those same results again?

       

      Also, which one is your main browser and which version of the browser are you using?

      • NorthernHarrier's avatar
        NorthernHarrier
        Explorer | Level 4
        2 years ago

        @ Hannah, I only have one network connection.  I'm using the latest versions of both Edge and Chrome.  I open each browser on its update page, so the latest versions are automatically loaded when I open each of them.

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