Forum Discussion

NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
2 years ago

Website keeps pausing my upload

I just signed up on Dropbox with a basic free plan.  I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload.  It tells me to check my Internet connection, but there is nothing wrong w...
Dropbox Basic
sync
upload
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for trying, NorthernHarrier.

 

Is it possible to try from a different network/connection, to see if you get those same results again?

 

Also, which one is your main browser and which version of the browser are you using?

NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
2 years ago

@ Hannah, I only have one network connection.  I'm using the latest versions of both Edge and Chrome.  I open each browser on its update page, so the latest versions are automatically loaded when I open each of them.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NorthernHarrier, odd indeed. As a last resort, can you try to restore the browser back to its default settings and disable any browser plugins?
     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    If it fails again, make sure to grab a screenshot, in order for me to have a visual too. Thanks!

    • NorthernHarrier's avatar
      NorthernHarrier
      Explorer | Level 4
      2 years ago
      Hannah: When I turned on my VPN before signing in to Dropbox, that completely solved the problem. Comcast must be throttling the data flow to/from my IP address. How can I get them to stop doing that?! Anyway, thanks for showing an interest in my issue. Looks like I have a workaround solution. I’m stuck with using it, probably, due to Comcast having a legal monopoly on service in my area.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I'm happy to see that you were able to find the culprit, NorthernHarrier!

         

        You might want to look into this with Comcast's support team, they should be able to give you some more info.

         

        If you need anything else, don't hesitate to let us know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!