Forum Discussion

NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
2 years ago

Website keeps pausing my upload

I just signed up on Dropbox with a basic free plan.  I tried uploading a 7MB MP3 file, and Dropbox keeps pausing the upload.  It tells me to check my Internet connection, but there is nothing wrong w...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm happy to see that you were able to find the culprit, NorthernHarrier!

 

You might want to look into this with Comcast's support team, they should be able to give you some more info.

 

If you need anything else, don't hesitate to let us know!

NorthernHarrier's avatar
NorthernHarrier
Explorer | Level 4
2 years ago
Hannah: I’m trying to get help from Comcast but after struggling for over an hour with their chat help while begging for a voice call, they aren’t even understanding what I’m telling them about the issue. I’ve been passed to three different chat reps, all asking me to start over. I finally got a promise to have someone call me - but they’re way past the time they said they’d call I’ll try calling them again now, but getting a person to talk to a customer is almost impossible.

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