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Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
Solved

When I use the Files app on iOS, the files are converted to an unknown file.

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sasamen81, welcome to our Community! 

 

Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too? 

 

Also, do you get any specific error during the uploading process, or is the process successful? 

 

Keep me posted, and we'll take it from there! 

Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg
) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sasamen81! I hope you don’t mind me jumping in. 

     

    Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app? 

     

    Does the same thing happen if you upload a folder directly via the Dropbox mobile app?

    • Sasamen81's avatar
      Sasamen81
      Explorer | Level 3
      3 years ago

      Same problem even if i upload the folder via dropbox app 

      removed

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Sasamen81, for security reasons we're not allowed to open any links. 

         

        Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? 

         

        Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there? 

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