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Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
Solved

When I use the Files app on iOS, the files are converted to an unknown file.

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sasamen81! I hope you don’t mind me jumping in. 

 

Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app? 

 

Does the same thing happen if you upload a folder directly via the Dropbox mobile app?

Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago

Same problem even if i upload the folder via dropbox app 

removed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sasamen81, for security reasons we're not allowed to open any links. 

     

    Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? 

     

    Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there? 

    • Sasamen81's avatar
      Sasamen81
      Explorer | Level 3
      3 years ago

      Hi. I have tried but the error si the same.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Can you please clarify what’s the app version of your Dropbox app? 

         

        Also, did you start having this issue after an update or did it occur randomly?

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