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Forum Discussion

Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago
Solved

When I use the Files app on iOS, the files are converted to an unknown file.

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank y...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

Sasamen81's avatar
Sasamen81
Explorer | Level 3
3 years ago

Hi. I have tried but the error si the same.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you please clarify what’s the app version of your Dropbox app? 

 

Also, did you start having this issue after an update or did it occur randomly?

  • Sasamen81's avatar
    Sasamen81
    Explorer | Level 3
    3 years ago
    The dropbox app version is 318.2.2; the iOS version is 16.3.1 (same problem with iPad). Same problem I have been experiencing this problem for several months
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too Sasamen81? 

     

    Also, is the folder created in the account or not? 

  • Sasamen81's avatar
    Sasamen81
    Explorer | Level 3
    3 years ago
    I get this error when I try to upload a folder from iPhone/iPad. it's not the preview. The folder won't open and won't show me its contents. If I create a folder directly from dropbox I have no problems
  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Sasamen81,

     

    Thanks for sharing this issue with us. I have passed it along, and the appropriate team is looking into a solution. I will update this thread when I have more information.

     

    Regards,

    Ben

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Sasamen81,

     

    Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

     

    Regards,

    Ben

  • Sasamen81's avatar
    Sasamen81
    Explorer | Level 3
    3 years ago
    Perfect… Thank you very much!

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