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Where does Dropbox inform potential users of unsupported file types
I am a fairly new Dropbox user and thus far very satisfied until I tried to upload certain file types developed by Google. Dropbox would not allow them to be uploaded claiming they are not supported. I don't recall anywhere in the sign up process for creating a Dropbox account seeing a disclaimer or warning stating which file types are not supported. The Terms of Service do not mention or refer to unsupported file types. It simply refers to content as your "stuff" without mentioning specific limitations on file types.
Unless I missed it, wouldn't it be a good idea to make any limitations on file types a big noticeable warning/disclaimer as part of the sign up process (?).
Shouldn't the Terms of Service include or refer to a section that states such limitations of the service (?)
Regards
- Thanks for the update, this is the case if you're adding files directly from Google docs, since they won't be supported on Dropbox.
If you need any further assistance in future, please let me know!
16 Replies
- Jay
Dropbox Community Moderator
Hi jim10705, thanks for contacting us!
There are no restrictions on the type of file you can upload to the Dropbox site.
Are you referring to uploading Google doc files which were already downloaded from Google, or some other type of files?
Any other info or screenshots would be helpful! Thanks for replying.
After doing more searching in Dropbox online Help I confirmed that Dropbox (or perhaps Google?) does not allow Google Docs Google Workspace file types moved/uploaded into Dropbox. See attached screenshot of Dropbox help page. I think this limitation, along with other noteworthy ones, should be a warning disclaimer (with explanation of alternative options) as part of the sign up process so that users can decide beforehand the impact on planned usage of Dropbox.
- JayThanks for the update, this is the case if you're adding files directly from Google docs, since they won't be supported on Dropbox.
If you need any further assistance in future, please let me know! - Further, as Dropbox allows you to UPLOAD unsupported files but not download them isn't that a form of theft? How DO you get your own property back?
- I am collaborating with an author to convert his book to an ebook. It is big. I use Dropbox to transfer .docx and the converted epub and mobi formats for checking. His book is unprotected on Dropbox and neither he nor I can access our work. Help please
- Jay
Hi @Andyjenk2, there aren't any unsupported document formats aside from Google Docs created outside of Dropbox.
The file types you've mentioned aren't Google Docs, so they can be downloaded from the site. What error are you getting exactly when attempting to download them?
- "File type not supported
Couldn't download file. Please try opening in another app"
(Purple dartboard, single dart)
Have note that
Share
Send copy of file
then save to device appears to work. - Android 10. I took a screenshot, copied i exet get "Chrome does not support
- Will try with a different browser tomorrow. Bed now.
