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Forum Discussion

sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.   thanks in advance for help/ thoughts.   1 - navigate to menu 2 - select c...
Create
Web
sunnie1ee's avatar
sunnie1ee
Helpful | Level 6
3 years ago

Having the same issue, can't create any folder anywhere (normally can) - have tried clearing browser/using a different browser, just keeps saying 'can't create folder'

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sunnie1ee, are you able to create a folder in the Dropbox folder on your machine, so that it syncs to the site?

    • sunnie1ee's avatar
      sunnie1ee
      Helpful | Level 6
      3 years ago
      I’m only wanting to work online, but yes it is allowing me to create a folder on the app itself.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

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