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Forum Discussion

sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.   thanks in advance for help/ thoughts.   1 - navigate to menu 2 - select c...
Create
Web
sunnie1ee's avatar
sunnie1ee
Helpful | Level 6
3 years ago
I’m only wanting to work online, but yes it is allowing me to create a folder on the app itself.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

  • sunnie1ee's avatar
    sunnie1ee
    Helpful | Level 6
    3 years ago
    Nope, I’ve tried different things including ‘test’. No extensions. Seems to be working on and off for some reason.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

      • WithFeeling's avatar
        WithFeeling
        Explorer | Level 3
        2 years ago

        Hey there! - Was this ever solved? i am admin but i am unable to see any content in admin view, or add folders, change folder names in the top level, and this is the reason i am unable to copy and share links. Please help!

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