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Forum Discussion

sheridap's avatar
sheridap
New member | Level 2
4 years ago

why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

see screenshots below on the sequence. very frustrating an lacking in-app help of any kind to explain why.   thanks in advance for help/ thoughts.   1 - navigate to menu 2 - select c...
Create
Web
sunnie1ee's avatar
sunnie1ee
Helpful | Level 6
3 years ago
Nope, I’ve tried different things including ‘test’. No extensions. Seems to be working on and off for some reason.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

  • WithFeeling's avatar
    WithFeeling
    Explorer | Level 3
    2 years ago

    Hey there! - Was this ever solved? i am admin but i am unable to see any content in admin view, or add folders, change folder names in the top level, and this is the reason i am unable to copy and share links. Please help!

    • WithFeeling's avatar
      WithFeeling
      Explorer | Level 3
      2 years ago

      I am the admin of our Dropbox account, and I first noticed it was weird when I wasn't able to copy the links of folders/files I created. But the other members of the company had no issues - the error in the top right of the screen would say 'Couldn't copy link, Check your internet connection and try again" and if i did this on the browser, it would say "Couldnt copy, it might be a fluke, try reloading the page" - I am unable to see anything in Admin view, so i am unable to add folders, or do anything! its been going on for 2 weeks and havent had any luck with tech support yet.

       

      We pay a lot of money for this and our company runs on it!

       

      any ideas? 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        That sounds like a connection issue between your machine and the servers. 

         

        Have you checked that a firewall isnt blocking you, that your time/date/timezones are correct and up to date?

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