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bettyh's avatar
bettyh
Helpful | Level 5
2 months ago
Solved

Why are my cell phone and laptop not in sync with Dropbox?

I have an Android phone and a Windows 11 laptop.  I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes.  Tried to go t...
Android
desktop
Mobile
sync
  • Rich's avatar
    Rich
    2 months ago
    bettyh wrote:

    I just went to that site and it is showing the older version of the document... without my changes. What is going on?

    Is the Dropbox application running on your laptop? If not, it won't be able to sync your files. Make sure you can see the Dropbox icon in the system tray (near the time in the bottom-right corner). If you see the icon, you can hover over it to check its status.

    https://help.dropbox.com/account-settings/view-preferences

bettyh's avatar
bettyh
Helpful | Level 5
2 months ago

Aha!  Thank you, Rich!  I didn't have Dropbox on my task bar.  I just put it on my task bar and then checked it on my phone.  Updated document is reflected now.  Thanks for your help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, bettyh​!

Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.  😇

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