Forum Discussion

JCRCAN's avatar
JCRCAN
Explorer | Level 3
2 years ago

Why are my files outside the Dropbox folder being synced to Dropbox?

Why unexpectidly, all my files appear with the Dropbox logo icon on my PC, as shown below?

10 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JCRCAN, thanks for messaging the Community!

     

    It looks like you might have activated the Dropbox Backup feature on your account, since the Documents folder shows the sync icon.

     

    You can disable it by following these steps.

     

    If you need any further assistance, please let me know!

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    Thanks for your quick reply. Unfortunatly I can't find the proper Dropbox Icon with the "Synchronisation and Sauvegarde" line of command. My account set up must be wrong.

    I used it initially to receive files from others and now I realize that all my personal files seem to be stored on Dropbox.

    No surprise that I have been recently informed by Dropbox that my storage space needed to be extended. However it was not my choice to use Dropbox as a back-up system, since I do it myself.

    And now I am stock with this situation. Any other clue to get out of that?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you check to see if the backup is visible on the Dropbox site instead, and if you can disable it from there?

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    Yes I can see my Document directory on the DropBox site as shown below:

    And when I enter in th Backup page this is what I am invited to do:

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    You must absolutly solve this unacceptable situation. I don't have control on my own PC environment!

    I don't what to use Dropbx anymore! It is a mess!

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JCRCAN - sorry to jump in here, but could you clarify what happens when you click on the 'C'est parti !' button shown in your second screenshot?

     

    Also, if you have the Dropbox desktop app installed and running on your computer at the moment, could you take a look at the backups tab in the app's preferences and let me know if you're able to disable your backups from there?

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    Here is what I got from the "C'est parti" button and the next "Plus f'info" button:

     

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    When I click on the Dropbox icone, nothing happens. Thererefore the "app's rpreference" is never accessible.

    It seems that the "no more space avauilable" has caused this jammed situations. Since I am not interested in the Dropbox backup, would it be solved by deleting the Dropbox backup files, and retrieve them on the PC itself?

    Can you 

     

  • JCRCAN's avatar
    JCRCAN
    Explorer | Level 3
    2 years ago

    The present situation is such that all my PC directories are linked on Dropbox instead of local PC environment. How did it happen and how to get rid of that?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Based on your screenshots, it seems that Dropbox Backup isn't enabled so could you try enabling it (as shown in your first screenshot) and let us know how it goes JCRCAN?

     

    Just make sure not to delete anything for the moment to avoid any data loss. 

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