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viccilewis's avatar
viccilewis
New member | Level 2
7 years ago
Solved

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders online. 

 

I have managed to do this on the Dell by right clicking on the folder and selecting smart sync and then online. 

I am control clicking on the MAC on a folder and it doesnt give me the same drop down menu option - there is no option to select smart sync?

 

Any ideas?

desktop
sync
  • Jay's avatar
    Jay
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
    • viccilewis's avatar
      viccilewis
      New member | Level 2
      7 years ago

      Fabulous I can now see the option. I assume it takes some time to do. The first folder has done- just waiting for the others. It doesnt matter that they are shared folders (ie someone shared with me does it?)

       

      Thanks so much for your help

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        It takes some time to mark the files and folders as online-only to download the placeholder files, and varies depending on the number of files in total, and no problems with sharing.
         
        If you have any questions, please let me know!
    • Binko's avatar
      Binko
      Explorer | Level 4
      6 years ago

      Hello Jay! Same issue there...

      I am an exissting Dropbox plus user.

      I just updated to last version.

      Quite dropbox, reboot...

      But still don't get the option smartsync on the drop down menu.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 years ago
        Binko wrote:

        I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.

        The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

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