Forum Discussion

Saffyron's avatar
Saffyron
Explorer | Level 3
3 years ago

Why is Dropbox syncing my personal files and folders now, not just my pics ?

I'm annoyed this happened with an upgrade of my computer Dropbox has synced all of my personal files and folders without my consent and now telling me to upgrade or I will lose all of my files.... ...
desktop
Dropbox Backup
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Saffyron, could you check your account's plan page, and let me know what it reports there?

 

What about your Backups page online too? As for your Backup, when you disabled it did you choose to "Keep content in folders on this Mac/PC," or "Leave content in Dropbox,"? 

 

Let me know more! 

Saffyron's avatar
Saffyron
Explorer | Level 3
3 years ago

Thanks for getting back to me so promptly Megan 

 

My account's plan page says Basic, 2GB and underneath says Personal Dropbox Space 8GB of 8GB used and I'm pretty sure I chose keep files on this pc - just to check I enabled PC backup and then disabled again but this hasn't changed the storage properties

 

Please advise

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Saffyron, sorry to jump in here, but could you check if you can see any files or folders taking up space in your account's homepage or your backups page at all? 

    • Saffyron's avatar
      Saffyron
      Explorer | Level 3
      3 years ago

      Hey Walter, no worries at all, happy to accept any help I can get

       

      So, nothing appearing on my backups page but the PC folder is showing up in my files in account homepage

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Have you tried deleting it from there Saffyron? 

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