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R3eny's avatar
R3eny
New member | Level 2
7 months ago
Solved

Why is the camera upload feature on iOS slow in backing up the photos to my account?

Hi!!! I have just installed the app and opened an account (yesterday) to create storage for my phone photos so I can make room on my phone. I have automatic uploads switched on and there are over 1...
Camera uploads
iOS
Mobile
  • Jay's avatar
    Jay
    7 months ago

    Hi R3eny, thanks for bringing this to our attention.

    It can take some time for that many images to be uploaded to your Dropbox account via the iOS Dropbox mobile app.

    The speed can vary depending on your internet connection and speed, the number of images, and if there are any videos too in the upload queue  (as they are larger than images).

    I'd recommend keeping the phone connected to a stable internet connection and allow it time to finish the upload process.

    If you have any further queries, feel free to message back.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
R3eny wrote:

I am curious how long it should take for the process to complete transfer from phone to app?

There are too many unknown variables to answer that. Things like file size, network speed, distance from the servers, any congestion along the route taken, etc., will all play a role in the speed. 13,000 files is A LOT to back up so it's going to take a while.

R3eny wrote:

The “backing up” action happened non stop for two hours yesterday morning and when I opened the app again this morning, it is showing as still underway

This is another issue you'll face, especially on an iOS device. Apple has very strict rules about how long an app can run in the background. If you're not leaving the Dropbox app open with the screen on (i.e. the device isn't self locking), then it will only continue to upload for a few minutes before Apple forces the app to shutdown.

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