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R3eny's avatar
R3eny
New member | Level 2
7 months ago
Solved

Why is the camera upload feature on iOS slow in backing up the photos to my account?

Hi!!! I have just installed the app and opened an account (yesterday) to create storage for my phone photos so I can make room on my phone. I have automatic uploads switched on and there are over 1...
Camera uploads
iOS
Mobile
  • Jay's avatar
    Jay
    7 months ago

    Hi R3eny, thanks for bringing this to our attention.

    It can take some time for that many images to be uploaded to your Dropbox account via the iOS Dropbox mobile app.

    The speed can vary depending on your internet connection and speed, the number of images, and if there are any videos too in the upload queue  (as they are larger than images).

    I'd recommend keeping the phone connected to a stable internet connection and allow it time to finish the upload process.

    If you have any further queries, feel free to message back.

R3eny's avatar
R3eny
New member | Level 2
7 months ago

Thanks for these responses. It was connected to wifi the entire time, with the app open and the screen unlocked, yesterday. I thought it would take some time, but I was expecting that a couple of hours would have been more than enough. I might try it overnight tonight.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the update on this and please let us know if anything else comes up R3eny 

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