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TopCat23's avatar
TopCat23
Helpful | Level 6
3 years ago
Solved

Win10 Machine - Copy Dropbox-link (inexplicably) gone

Hi,

 

As the subject line says, the Copy Dropbox-link option is gone.

Installed latest version of Dropbox, everything looks synced and nice.

 

Only way to send a link to a folder or file is going through the online-hassle. Windows Explorer no longer shows the Copy Dropbox link when right-clicking. Tried accessing the Dropbox-files both through the Quick Access shortcut and the other (more tedious) way, same result.

This is a major productivity drawback.

 

BTW : Also unlinked and re-linked the machine, no result.

Any other suggestions?

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  • TopCat23's avatar
    TopCat23
    3 years ago

    Hi,

    not sure how 3rd party apps would affect the missing link-issue.

    I did not disable any other apps , but I have completely removed Dropbox from my machine (uninstalled it through Add/remove programs).

    A fresh installation (after restart) solved the issue I had, the "Copy Dropbox link" field is now back and working properly.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Rytis, I just messaged you, so we'll continue there!

  • nrlincoln's avatar
    nrlincoln
    New member | Level 2
    2 years ago

    Win11, modern Dell PC. Yet again the Copy Dropbox Link and all other iterations have disappeared when I right-click.

     

    I removed and reinstalled Dropbox only last week to get rid of this issue. Don't tell me I've got to do it again. I've not changed any settings on the PC. This has to be an issue at your end.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nrlincoln, sorry to hear that.

     

    Is the Dropbox app running and syncing files otherwise?

     

    What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, nrlincoln.

     

    It looks like you're on the beta version of the app (xxx.3.xxxx), which might not give you the full usability of the app.

     

    Please go to this page, turn off the "early releases" option and then simply reinstall the app from this link.

     

    Let me know if that makes any difference.

  • nrlincoln's avatar
    nrlincoln
    New member | Level 2
    2 years ago

    OK, I've done as you suggested. Let's see if this works over time! Thanks, Hannah.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, nrlincoln!

     

    If anything else comes up, let us know.

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