Forum Discussion

stlouey's avatar
stlouey
Explorer | Level 4
5 years ago

Windows 10 Protected Folder Access

Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my p...
desktop
Error Messages
sync
windows
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi stlouey, I'm sorry to hear you're having trouble with this!

Did you have the computer backup enabled previously on your computer, for the Music and Documents folders?

If so, can you let me know if you followed the steps at the bottom of this article to disable the backup?

Let me know and we'll go from there!
stlouey's avatar
stlouey
Explorer | Level 4
5 years ago

Hi Daphne,

 

I dont see the steps at the bottom of the article?

 

Coul you please advise?


Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    The Help Center article Daphne mentioned is this one stlouey, 

    Did you have the chance to have a look there?
    • stlouey's avatar
      stlouey
      Explorer | Level 4
      5 years ago

      Hi Walter,

       

      Yes i did check this before reaching out to the community.

       

      I had this issue before even knowing about the feature. Doign my research i found an article where someone said you might have this enabled check. On checking i enabled it as its not a very intuative interface. I then followed the article to disable. I still get the warnings regarless.

       

      Just to also mention i am in I.T for over 20 years so if there is any other higher level troubleshooting i can do please advise.

       

      Thanks again

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        I see; thanks for the additional information stlouey.

        Could you please send us a screenshot of how this looks like on your end so that we can have a visual too?

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